Privacy Policy

Effective Date: 02 June 2025

At GodMade Totes, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or shop with us.

1. What Information We Collect

We may collect the following:

- Personal Data: Name, email, phone number, billing/shipping address.

- Order Data: Items purchased, delivery info, payment method.

- Technical Data: IP address, browser type, and device information (via cookies or analytics tools).

2. How We Use Your Information

We use your information to:

- Process and fulfill your orders.

- Communicate about purchases, delivery, or issues.

- Improve website performance and user experience.

- Send promotions or updates (with your consent).

3. How We Protect Your Information

We implement appropriate security measures to protect your data, including:

- Secure Socket Layer (SSL) encryption for all data transmitted between your browser and our website.

- Role-based access control within our Odoo dashboard, so only authorized staff can view or manage customer data.

- Payment information is securely processed through trusted third-party payment gateways (e.g., PayPal), and is not stored on our servers.

- Odoo, our SaaS platform provider, maintains secure, GDPR-compliant infrastructure for hosting customer and order data.

4. Sharing of Data

We do not sell your data. We may share necessary details with:

- Delivery services to ship your order

- Payment providers (e.g. PayPal, Mobile Money)

- Odoo (our hosting platform), which processes your data on our behalf

5. International Orders

If you’re located outside Ghana, your data may be transferred and stored outside your country. By using our site, you consent to this data transfer, which is handled securely via Odoo's infrastructure.

6. Your Rights

You have the right to:

- Access the personal data we hold

- Correct or update your information

- Request deletion of your data (unless required for legal or contractual reasons)

To exercise any of these rights, please contact us at admin@godmadetotes.com.

7. Cookies & Analytics

Our website uses cookies and analytics tools to:

- Track site performance

- Understand user behavior

You can disable cookies in your browser settings if you prefer not to be tracked.

8. Policy Updates

We may occasionally update this Privacy Policy. All changes will be posted here with a new effective date.

9. Contact Us

📧 Email: admin@godmadetotes.com

📞 Phone: +233 53 7857 651

🏠 Address: GodMade Totes, Amanfrom Ashale Botwe Rd, Adentan District, Greater Accra – Ghana